Annual Stakeholders Feedback Survey 2025
Celebrating Our Recent Family & Friends Feedback
What you told us: The Highlights
A Team You Can Trust
The most consistent feedback we received was praise for our staff. You told us that our team is approachable, well-trained, and successful in fostering genuine, positive relationships with residents.
A Welcoming Atmosphere
We pride ourselves on being a “home” first and foremost. Respondents consistently praised the cleanliness, comfort, and welcoming nature of the environment at Tinkers Hatch.
Dignity & Respect
Knowing your loved ones are safe and respected is your top priority, and it is ours too. The survey confirmed that families feel their relatives are cared for to a high standard, with a strong focus on individual needs and daily life choices.
Rated 4.6/5
By our stakeholders
Click here to see a broken down version of our stakeholder survey
At a Glance…..
95%
Do you feel your friend/relative is supported & cared to a high standard?
100%
Do you feel your friend/relative is well cared for?
100%
Do you feel confident to speak to staff if you have any concerns?
95
Do you feel that we provide and encourage enough activities to maintain a auality of life for your friend/relative?
%
Do You Feel Your Friend/Relative is Offered Enough Choice around their Daily Life Choices?
%
Do You Feel Your Loved One is Supported to Maintain Friendships, Interests, and Community Links?
%
Do You Feel Staff Treat Your Relative/Friend With Dignity and Respect?
%
How Confident are You that Staff Understand Your Relative/Friends Individual Needs?
%
Do You Feel Staff are Trained Well to Support Your Relative or Friend?
%
Do You Feel Staff build Positive Relationships with your Relative/Friend?
%
Do You Feel there are Enough Staff to Provide Good Quality Care?
%
Do You Feel Staff Are Approachable?
%
Do You Feel the Home to be Comfortable and Welcoming?
%
Do You Feel Your Relative/Friend's Personal Space is Safe and Homely?
100%
Are You Satisfied with the Level of Communication from the Care Home about Your Relative/Friend’s Wellbeing?
95%
Are You Satisfied With the Cleanliness and Presentation of the Home?
90%
Do You Feel Listened To When You Raise Concerns, Questions or Suggestions?
95
Do You Feel the Care Home is Effective at Involving You in Decisions About Your Loved Ones Care and Support?
Contact Us
If you have any questions, please contact us by filling out the form below and we will get in touch with you shortly. Alternatively, you can give us a call or even drop by and visit us – we hope to see you soon!