Annual Stakeholders Feedback Survey 2025
Celebrating Our Recent Family & Friends Feedback
What you told us: The Highlights
A Team You Can Trust
The most consistent feedback we received was praise for our staff. You told us that our team is approachable, well-trained, and successful in fostering genuine, positive relationships with residents.
A Welcoming Atmosphere
We pride ourselves on being a “home” first and foremost. Respondents consistently praised the cleanliness, comfort, and welcoming nature of the environment at Tinkers Hatch.
Dignity & Respect
Knowing your loved ones are safe and respected is your top priority, and it is ours too. The survey confirmed that families feel their relatives are cared for to a high standard, with a strong focus on individual needs and daily life choices.
Rated 4.6 out of 5*
Many thanks for taking the time to get to know us over past year and for watching after our son.
At a Glance
%
Do You Feel Your Friend/Relative is well cared for?
%
Do You Feel Your Friend/Relative is supported to cared to a high standard?
%
Do You Feel Confident to Speak to Staff if You have any Concerns?
%
Do You Feel that We Provide and Encourage Enough Activities to Maintain a Quality of Life for Your Friend/Relative?
By the Numbers
%
Do You Feel Your Friend/Relative is Offered Enough Choice around their Daily Life Choices?
%
Do You Feel Your Loved One is Supported to Maintain Friendships, Interests, and Community Links?
%
Do You Feel Staff Treat Your Relative/Friend With Dignity and Respect?
%
How Confident are You that Staff Understand Your Relative/Friends Individual Needs?
%
Do You Feel Staff are Trained Well to Support Your Relative or Friend?
%
Do You Feel Staff Are Approachable?
%
Do You Feel Staff build Positive Relationships with your Relative/Friend?
%
Do You Feel there are Enough Staff to Provide Good Quality Care?
%
Do You Feel the Home to be Comfortable and Welcoming?
%
Would You Like to Share any Compliments or Concerns You May Have Regarding Staff Members?
%
Do You Feel Your Relative/Friend's Personal Space is Safe and Homely?
%
Do You Feel there could be any Improvements made to the Home? And What is Your Personal Opinion on the Home?
%
Are You Satisfied with the Level of Communication from the Care Home about Your Relative/Friend's Wellbeing?
%
Do You Feel the Care Home is Effective at Involving You in Decisions About Your Loved Ones Care and Support?
%
Do You Feel Listened To When You Raise Concerns, Questions or Suggestions?
%
Are You Satisfied With the Cleanliness and Presentation of the Home?
General Privacy Notice
Introduction
At Tinkers Hatch we are committed to protecting and respecting your privacy. This privacy notice explains how we collect, use, disclose, and safeguard your personal data when you interact with us. Read More.
Privacy Statement Clients
What is the Purpose of this Privacy Statement?
1.1 Under the UK GDPR and Data Protection Act 2018, we are required to explain to you why we collect your information, how we intend to use that information and whether we will share this information with anyone else. Read More.
Privacy Statements Employees
What is the Purpose of this Privacy Statement?
1.1 Under the UK GDPR and Data Protection Act 2018, we are required to explain to you why we collect your information, how we intend to use that information and whether we will share this information with anyone else. Read More.
Privacy Statements Friends, Family, Visitors
What is the Purpose of this Privacy Statement?
1.1 Under the UK GDPR and Data Protection Act 2018, we are required to explain to you why we collect your information, how we intend to use that information and whether we will share this information with anyone else. Read More.
Record Request and SARs
If you are:
- A Current/previous client
- A family member or friend
- Power of Attorney/Deputy for a current/previous client
and wish to understand how to access a copy of a client’s care records please follow the below steps. Read More.
Table Attach Record Request and SARs
View table of Record Request and SARs. Read More.
Hand Out
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Tinkers Hatch Green Plan
What is the Purpose of this Privacy Statement?
The UK government has set a target of achieving net-zero by 2050. These
decisions have been made with the growing recognition that we are in a state
of climate emergency, which has implications for the planet, but also for
people, and specifically people’s health. Read More.